Refund Policy - Smart Mart

At Smart Traders LLC, your satisfaction is our priority. Please read our Refund Policy carefully to understand the terms and conditions regarding refunds for products purchased from our online store.

1. Returns and Refunds: We gladly accept returns and will issue a refund under the following circumstances:

Defective or Damaged Products: If you receive a product that is defective or damaged, please contact us within [number of days] days of receiving the item. We will arrange for a return and issue a full refund or replacement, including any applicable shipping costs.

Incorrect Product Shipment: In the event of receiving the wrong product, please notify us within [number of days] days of delivery. We will arrange for the correct item to be shipped to you, and any applicable shipping costs will be covered.

2. Return Process: To initiate a return, please follow these steps:

• Contact our Customer Service team at [contact@smt-mart.com] with your order number, a description of the issue, and any supporting images.
• Once your return is approved, we will provide you with a return shipping label and instructions.
• Ship the product back to us in its original packaging, including all accessories and documentation.

3. Refund Eligibility: To be eligible for a refund, the returned product must be in its original condition, unused, and in the original packaging. Refunds will be issued within 14 working days of receiving the returned item and will be processed to the original payment method.

4. Non-Refundable Items: Certain items are not eligible for refunds:

• Gift cards
• Downloadable software products
• Perishable goods
• Personal care items

5. Late or Missing Refunds: If you haven’t received a refund within the specified timeframe, please check your bank account and contact your credit card company. If the issue persists, contact us at [contact@smt-mart.com].

6. Contact Information: If you have any questions or concerns about our Refund Policy, please contact us at [contact@smt-mart.com].

Smart Traders LLC reserves the right to update or modify this Refund Policy at any time without prior notice. It is your responsibility to review the policy periodically for changes.

Thank you for shopping with Smart Traders LLC. We appreciate your trust in our products and services!